Terms & Conditions

Welcome to GreenCarey. These Terms and Conditions govern your access to and use of greencarey.com, including the gardening and landscaping services, plants, gardening products, and other offerings presented on our website.

By accessing our website, contacting us for services, placing an order, or using our services, you agree to these Terms and Conditions. If you do not agree, please discontinue use of the website and our services.

GreenCarey operates in Jaipur, Rajasthan, India. References to 'GreenCarey', 'we', 'our', or 'us' mean the business operating this website. References to 'you' or 'customer' mean the person accessing the website or purchasing our products or services.

GreenCarey offers gardening, landscaping, garden design and development, lawn maintenance, plant installation, plantation, irrigation, terrace and balcony gardening, vertical gardens, indoor and outdoor plant arrangements, garden cleaning, tree and hedge maintenance, and related services.

We may also offer plants, pots, gardening tools, supplies, and other gardening products through our website.

The availability, scope, price, and delivery or completion timelines of products and services may vary according to location, season, stock, project requirements, and other practical considerations.

Descriptions, photographs, and illustrations are provided to help customers understand our offerings. Natural variations in plants, foliage, flowers, colour, size, shape, and growth are normal and may result in differences from photographs or illustrative examples.

You agree to use this website only for lawful purposes and in accordance with applicable Indian laws.

You must not attempt to disrupt the website, gain unauthorized access to its systems, introduce malicious code, misuse forms or communication channels, submit fraudulent orders, or use website content for unlawful purposes.

You are responsible for ensuring that information you submit through our website is accurate, complete, and up to date.

Submitting an enquiry, requesting a quotation, or placing an order does not automatically guarantee acceptance, product availability, or a confirmed service appointment.

An order or project booking is considered confirmed when GreenCarey communicates acceptance and any required payment, advance, site assessment, or other agreed conditions have been satisfied.

For landscaping and garden development projects, the final scope may depend on site inspection, measurements, access, soil conditions, customer requirements, material availability, and the approved quotation.

Any change to the agreed scope, materials, quantities, design, or schedule may require a revised quotation and written approval from the customer.

Prices displayed on the website or communicated in a quotation are subject to the terms stated with the relevant product, service, or offer.

Unless expressly stated otherwise, a quotation may exclude additional work, transportation, installation, site preparation, special materials, or other expenses not included in the agreed scope.

Applicable taxes, delivery charges, installation fees, and other charges will be communicated where applicable before the relevant purchase or service is confirmed.

Customers must make payments through the payment methods offered or expressly approved by GreenCarey. Project advances, payment milestones, and outstanding balances will follow the agreed quotation or order terms.

If a pricing or listing error is identified, we will contact the customer to explain the issue and discuss the available options before proceeding with the affected order, subject to applicable law.

Delivery and service timelines are estimates unless a specific date has been expressly confirmed in writing.

Timelines may be affected by weather, seasonal growing conditions, plant availability, supplier delays, transportation, site readiness, access restrictions, customer approvals, or other circumstances beyond our reasonable control.

Customers must provide accurate delivery details and ensure that the delivery or project site is reasonably accessible and ready for the agreed work.

Any additional visit, transportation, storage, or rescheduling charges will be communicated where applicable before the additional charge is incurred.

If a delay or material change affects an order or project, we will communicate the relevant information and discuss reasonable next steps with the customer.

Cancellation requests should be submitted through GreenCarey's available contact channels as soon as possible. Approval and any applicable cancellation charges will depend on the order status, agreed quotation, work already completed, materials purchased, and the terms communicated at the time of booking.

For products, return, replacement, and refund eligibility will depend on the applicable product policy, the condition of the item, the reason for the request, and applicable consumer protection laws.

Plants are living products and may require special handling. If a plant or other product arrives damaged, incorrect, or materially different from what was ordered, please contact us promptly with the order details and supporting photographs where reasonably available.

Customised, installed, perishable, or specially sourced items may have different return or cancellation conditions where legally permitted. Such conditions should be disclosed before the order is confirmed.

Refunds approved by GreenCarey will be processed using the applicable payment method or another mutually agreed method, subject to payment-provider processing times and applicable law.

Nothing in these Terms excludes any refund, replacement, cancellation, or other right that cannot legally be excluded under applicable law.

Plant health and growth depend on factors including sunlight, watering, soil quality, drainage, temperature, seasonal conditions, pests, diseases, and ongoing maintenance.

Unless a specific written warranty or service commitment has been provided, GreenCarey does not guarantee a particular growth rate, flowering result, survival rate, or landscaping outcome.

Customers are responsible for following the care instructions provided and for maintaining appropriate conditions after delivery or installation, except to the extent that ongoing maintenance is included in an agreed service.

Any plant replacement commitment, maintenance period, warranty, or after-service support will be governed by the specific written terms communicated for that product or project.

Customers must provide accurate project information, disclose relevant site restrictions, arrange necessary access and permissions, and communicate their requirements clearly.

Customers are responsible for obtaining permissions required for work on property they do not own or control, unless obtaining those permissions has been expressly included in the agreed service.

Customers should inform us of known underground utilities, irrigation lines, electrical installations, structural restrictions, or other site conditions that could affect the work.

Any additional work arising from undisclosed site conditions or changes requested after approval will be discussed and agreed upon before proceeding, wherever reasonably practicable.

Unless otherwise stated, the website and its content, including text, photographs, graphics, branding, logos, designs, and layout, are owned by or used with permission by GreenCarey.

You may access and use this content for personal, non-commercial reference. You must not reproduce, republish, distribute, modify, or commercially exploit our content without prior written permission, except where permitted by law.

Project concepts, drawings, designs, and other deliverables supplied to a customer may be subject to separate ownership, licence, or usage terms agreed for that project.

Our website may contain links to third-party websites or use external services for payments, analytics, communication, or other functions.

Third-party websites and services are governed by their own terms and privacy policies. GreenCarey does not control external websites and is not responsible for their content or practices, subject to applicable law.

GreenCarey will make reasonable efforts to provide accurate website information and deliver services in accordance with the agreed scope.

To the extent permitted by applicable law, GreenCarey is not responsible for indirect losses arising from circumstances outside its reasonable control, including third-party disruptions, adverse weather, or improper plant care after delivery.

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, or any liability that cannot legally be excluded or limited. These Terms also do not restrict consumer rights available under applicable Indian law.

When you use our website, contact us, place an order, or request a quotation, we may collect information necessary to respond to your enquiry, process orders, arrange deliveries, provide services, and meet applicable legal obligations.

Personal information will be handled in accordance with GreenCarey's Privacy Policy and applicable data protection laws.

Please review our Privacy Policy for further information about the collection, use, storage, and protection of personal information.

GreenCarey may update these Terms and Conditions to reflect changes in our services, website functionality, business practices, or applicable legal requirements.

The updated version will be published on this page with a revised effective date. Changes will apply as permitted by applicable law and will not override any mandatory rights or obligations relating to an existing transaction.

We encourage customers to review this page periodically.

These Terms and Conditions are governed by the laws of India.

If a concern arises, customers are encouraged to contact GreenCarey first so that the matter can be discussed and, where possible, resolved amicably.

Any dispute will be subject to the jurisdiction of the competent courts in Jaipur, Rajasthan, to the extent permitted by applicable law and without restricting any mandatory consumer forum or other legal remedy available to a customer.

For questions about these Terms and Conditions, product orders, service bookings, or cancellations, please contact GreenCarey through the contact details published on our website.