1. Introduction
GreenCarey respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how information may be collected, used, stored, and shared when you visit greencarey.com, contact us, place an order, or use our gardening and landscaping services.
This policy should be read together with our Terms and Conditions. By using our website, you acknowledge that you have had the opportunity to read this policy. Where consent is legally required, we will seek it as required by applicable law.
2. Information We May Collect
Contact information: your name, phone number, email address, billing address, delivery address, and other contact details you provide.
Order and service information: products purchased, order history, quotation requests, landscaping requirements, appointment details, delivery instructions, and relevant project information.
Payment information: payment status, transaction reference numbers, and other information needed to confirm a payment. Payments may be handled by third-party payment providers. We do not intend to store complete card details or payment credentials on our own systems.
Technical information: IP address, browser type, device information, pages visited, approximate usage data, and similar technical information that may be collected through server logs, analytics, or cookies.
Communications: messages, feedback, enquiries, and information you provide when contacting our team.
We collect information that is reasonably necessary for the purposes described in this policy, subject to applicable law.
3. How We Use Your Information
We may use your information to respond to enquiries, prepare quotations, process orders and payments, arrange delivery, schedule gardening services, provide customer support, and communicate important order updates.
We may also use information to improve our website, understand customer needs, prevent fraud or misuse, maintain records, resolve disputes, and meet applicable legal obligations.
We may send promotional messages where permitted by law and, where required, with your consent. You can request that we stop sending promotional communications.
4. Cookies and Similar Technologies
Our website may use cookies or similar technologies to support essential functionality, remember preferences, understand website usage, and improve performance.
Third-party analytics, advertising, or embedded services may use their own technologies where enabled. Their collection and use of information are governed by their applicable policies.
You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality. Where required by law, we will obtain consent before using non-essential cookies or similar technologies.
5. Sharing of Information
GreenCarey may share relevant information with service providers who help operate our website or business, such as hosting providers, payment processors, delivery partners, communication providers, and website analytics services.
We may disclose information when required by law, pursuant to a valid legal request, to protect the rights and safety of customers or GreenCarey, or in connection with a business reorganisation where legally permitted.
We do not sell personal information to third parties as a business practice. We limit disclosures to what is reasonably necessary for the relevant purpose, subject to applicable law.
6. Data Security
We take reasonable measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.
No website, internet transmission, or electronic storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security, but we aim to handle information responsibly and address security issues appropriately.
7. Data Retention
We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, provide our services, maintain business and financial records, resolve disputes, and comply with applicable legal requirements.
When information is no longer required, we will take reasonable steps to delete it or otherwise handle it in accordance with applicable law and our record-retention practices.
8. Your Privacy Rights
Subject to applicable law, you may have rights to request access to information about your personal data, correction of inaccurate information, deletion where appropriate, withdrawal of consent where processing relies on consent, or assistance with a privacy-related grievance.
You may contact us using the details published on our website to make a privacy request. We may need to verify your identity before acting on a request.
Some information may need to be retained to meet legal obligations or establish, exercise, or defend legal claims. We will handle such requests in accordance with applicable law.
9. Third-Party Websites and Services
Our website may link to external websites or include third-party services, such as maps, social media platforms, payment gateways, and embedded content.
We do not control the privacy practices of third parties. Please review their privacy policies before providing personal information directly to them.
10. Children's Privacy
Our website and services are intended for people who can lawfully use them. We do not knowingly collect personal information from children in circumstances where such collection is prohibited without the required authorisation or consent.
If you believe that a child has provided personal information inappropriately, please contact us so that we can review the matter and take appropriate steps as required by law.
11. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices, website, services, or applicable laws. Updates will be published on this page with a revised effective date.
We encourage you to review this page periodically. Where legally required, we will provide additional notice or obtain consent for relevant changes.
12. Contact and Privacy Grievances
For privacy questions, data-related requests, or concerns about how your information is handled, please contact GreenCarey using the contact details published on our website.
Website: greencarey.com
Phone: +91 8949070292
Email: greencareyjaipur@gmail.com
Business location: Jaipur, Rajasthan, India.