Refund & Cancellation Policy

At GreenCarey, we aim to provide quality plants, gardening products, and gardening and landscaping services. This policy explains how customers can request cancellations, returns, replacements, and refunds.

Eligibility depends on the nature of the product or service, order status, condition of the item, applicable order terms, and applicable Indian consumer protection laws.

Nothing in this policy removes any consumer right or remedy that cannot legally be excluded.

If you need to cancel an order, please contact GreenCarey as soon as possible using the contact details on our website. Include your order number and the reason for cancellation.

Cancellation requests received before an order is processed or dispatched may be easier to accommodate. Once an order has been dispatched, delivered, specially sourced, or installed, additional conditions may apply.

For customised products, special plant orders, or projects where materials have already been purchased or work has started, reasonable costs already incurred may be considered when assessing cancellation requests, to the extent permitted by law and the agreed terms.

We will communicate the outcome of your cancellation request and any applicable refund or charges.

If a product arrives damaged, defective, incorrect, or materially different from the confirmed order, contact us promptly after delivery.

Please provide your order number, a description of the issue, and clear photographs or other reasonable supporting information where available. This helps us assess the request.

Depending on the circumstances and applicable law, we may offer a replacement, repair where appropriate, refund, or another suitable resolution.

Products should not be returned without contacting us first for instructions. Any return arrangements and costs will be communicated in accordance with applicable law and the circumstances of the request.

Plants are living products. Their appearance, size, foliage, flowers, and shape may naturally vary with season, growth stage, and growing conditions. Minor natural variations alone may not indicate that a plant is defective.

If a plant arrives damaged, unhealthy in a way that indicates a delivery or product issue, or different from the plant ordered, please contact us promptly with supporting details.

After delivery, plant health can be affected by watering, sunlight, temperature, drainage, pests, handling, and ongoing care. Replacement or refund requests may be assessed in light of these factors and any written plant warranty or replacement commitment provided with the order.

Any specific replacement period or plant survival guarantee must be stated in the applicable product listing, order confirmation, or written agreement. No such period or guarantee is created by this policy alone.

Customers who wish to cancel or reschedule a garden maintenance visit, landscaping appointment, installation, plantation service, or other project should contact GreenCarey as early as possible.

The refund or cancellation amount for a service booking will depend on the agreed quotation, advance payment terms, work already completed, materials purchased, and other disclosed costs, subject to applicable law.

If a project is cancelled after work has started, the customer may be responsible for the agreed value of completed work and permitted costs already incurred. Any remaining refundable amount will be assessed according to the project agreement and applicable law.

If GreenCarey needs to reschedule a service, we will communicate the change and work with the customer to arrange a suitable alternative. If a service cannot be provided, any applicable refund or other remedy will be handled in accordance with the agreed terms and applicable law.

A refund may be considered where a cancellation is accepted, a product is eligible for return, an order cannot be fulfilled, a payment has been collected incorrectly, or another circumstance warrants a refund under the applicable order terms or law.

Refund requests will be reviewed individually. The assessment may consider product condition, dispatch or delivery status, service progress, the reason for the request, and any relevant written commitments.

Products or services described as customised, specially sourced, installed, or perishable are not automatically exempt from legally required refunds, replacements, or other remedies. Any applicable exclusions must be lawful and appropriately disclosed.

Once a refund is approved, GreenCarey will initiate it through the applicable payment method or another mutually agreed method, subject to applicable law.

The time it takes for the refunded amount to appear in your account may depend on the payment provider, bank, card issuer, or payment method.

We will communicate any relevant refund status information available to us. If a refund appears delayed, customers may contact us with their order details.

Any specific refund processing commitment communicated at the time of purchase or required by applicable law will take precedence over this general description.

The treatment of delivery, installation, collection, and other charges depends on the reason for the return or cancellation, the agreed order terms, and applicable law.

Where a product or service issue is attributable to GreenCarey, applicable remedies and charges will be handled in accordance with consumer rights and the circumstances of the case.

Any charge associated with a voluntary cancellation or return will be disclosed where required and applied only where permitted by applicable law.

To request a cancellation, return, replacement, or refund, contact GreenCarey using the following details.

Phone: +91 8949070292

Email: greencareyjaipur@gmail.com

Website: greencarey.com

Please include your order number, registered contact details, the product or service concerned, and a brief explanation of your request. We may contact you if additional information is reasonably required.

GreenCarey may update this policy to reflect changes in our operations, product offerings, or applicable laws. The latest version will be published on this page with an updated effective date.

Changes will apply as permitted by law and will not remove mandatory rights relating to an existing order or transaction.